SMS Consent Policy

1. Overview

This SMS Consent Policy explains how businesses using Lucien AI collect, manage, and process SMS communications with their customers. Lucien AI provides messaging infrastructure that enables transactional, booking-related, and service-related communications. Lucien AI is committed to compliance with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), state laws, and carrier messaging guidelines.

2. Messaging Infrastructure

Lucien AI provisions and manages business phone numbers through authorized messaging providers, including Twilio. All SMS communications sent through Lucien AI must comply with mobile carrier requirements, including mandatory opt-out functionality (STOP) and support commands (HELP). Lucien AI acts as a messaging technology provider on behalf of businesses.

3. Consent Requirements

Customers must provide express consent before receiving SMS communications from a business using Lucien AI. Consent must be clearly disclosed and documented by the business. Transactional and service-related SMS messages may be required for booking or service functionality. Marketing or promotional messages require separate explicit consent in accordance with applicable laws.

• Initiating a text message to the business's phone number
• Opting in via a web form with clear SMS disclosure
• Providing documented verbal consent
• Signing a written consent form (digital or physical)

4. Message Types

Customers who consent to SMS communications may receive transactional and service-related messages, including:

• Appointment confirmations and reminders
• Booking-related communications
• Payment confirmations and receipts
• Responses to customer inquiries
• Service updates and operational notifications

5. Message Frequency

Message frequency varies depending on customer interactions, bookings, and service activity. Customers will not receive unsolicited marketing or promotional messages unless separate explicit marketing consent has been obtained.

6. Opting Out

Customers may opt out of SMS communications at any time by replying STOP to any message received. Upon processing the opt-out request, SMS communications will cease immediately. A confirmation message will be sent acknowledging the opt-out request.

Customers who wish to resume SMS communications may reply START to re-subscribe, subject to applicable consent requirements.

7. Getting Help

Customers may reply HELP to any message to receive assistance or contact information for the business. Standard message and data rates may apply depending on the customer’s mobile carrier and service plan.

8. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission from mobile carriers and network availability.

9. Data Protection

Phone numbers and SMS-related data are processed in accordance with Lucien AI’s Privacy Policy. Customer phone numbers are not sold to third parties and are used solely for providing the services authorized by the business.

10. Business Responsibilities

Businesses using Lucien AI agree that they are solely responsible for obtaining and maintaining legally compliant consent from their customers before sending SMS communications. Businesses must maintain records of consent and honor opt-out requests promptly. Lucien AI does not independently collect consumer opt-in consent on behalf of businesses and acts solely as a messaging technology provider.

• Obtain proper and documented SMS consent before messaging customers
• Maintain records of consent where required by law
• Send only relevant, service-related communications unless separate marketing consent exists
• Comply with all applicable SMS laws and carrier regulations

11. Prohibited Use

Lucien AI may not be used for unsolicited marketing, political messaging, affiliate promotions, high-risk financial services, prohibited content, or any messaging activity that violates carrier guidelines. Violation of these requirements may result in suspension or termination of messaging capabilities.

12. Compliance

Lucien AI is designed to support businesses in maintaining SMS compliance. However, businesses are ultimately responsible for ensuring their use of the service complies with all applicable laws, including the TCPA, state regulations, and carrier messaging policies.

13. Contact Information

For questions regarding SMS consent or messaging practices, please contact us at sms@lucien.ai or contact the specific business that is communicating with you.