Privacy Policy
Last updated: April 6, 2026
1. Who We Are
Lucien AI LLC ("Lucien AI LLC," "we," "our," or "us") operates Lucien AI and the Mira product. We may also use "Powered by Mira" as a branded marketing line in connection with Mira. This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you visit our website, create an account, request access, or use our AI-powered messaging and booking tools.
This page is publicly accessible and applies to website visitors, businesses using our services, and consumers who interact with a business through Mira.
2. Information We Collect
We may collect the following categories of information:
- Contact details such as name, email address, business name, and mobile number
- Account, onboarding, and customer support information
- Booking, appointment, payment, and transaction-related details
- SMS and communication data, including message content, message logs, and support inquiries
- SMS consent records, including opt-in status, opt-out status, timestamps, and source of consent
- Technical information such as device, browser, IP address, and usage logs
Payment data is processed by authorized payment providers such as Stripe. We do not store full payment card numbers on our own systems.
3. How We Collect Information
We collect information directly from you when you:
- Submit a request-access, contact, booking, or onboarding form
- Create or manage a Lucien AI account
- Opt in to receive SMS messages
- Send a message to a business using Mira
- Communicate with our support or operations team
We also collect limited technical and analytics information automatically when you use our website or services.
4. How We Use Information
We use personal data to:
- Provide, operate, maintain, and improve Lucien AI and Mira
- Deliver appointment reminders, booking updates, operational notifications, and customer support messages
- Process onboarding, account setup, scheduling, and payments
- Maintain records of SMS consent, opt-outs, and compliance activity
- Protect the security and integrity of our platform
- Detect, investigate, and prevent fraud, abuse, or unlawful activity
- Comply with legal obligations and carrier messaging requirements
5. Mobile Numbers and SMS Consent
If you provide a mobile number or opt in to SMS messages, we use that information only to deliver the messages you requested or that are necessary to operate the service, such as onboarding updates, booking coordination, appointment reminders, account notifications, and customer support.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time.
We do not sell, rent, or transfer mobile numbers or SMS consent data to third parties or affiliates for their own marketing or promotional use.
6. When We Share Information
We do not sell personal information. We may disclose information to trusted service providers only as needed to operate the service, such as:
- Twilio and related messaging providers for SMS delivery and compliance
- Stripe and other payment processors for billing and payments
- Cloud hosting, infrastructure, analytics, and security vendors
- Professional advisers or authorities when required by law
If we share data with a service provider to deliver the service, that sharing is solely for operational purposes and not for marketing or promotional use by that provider.
Where required, we disclose this service-provider sharing at the point of collection or opt-in and in this Privacy Policy.
7. Data Storage, Security, and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, credential protections, logging, and vendor security controls.
We retain data only for as long as needed to provide our services, maintain business records, satisfy compliance requirements, resolve disputes, and enforce our agreements.
No system can guarantee absolute security, but we continually work to protect the information entrusted to us.
8. Your Choices and Rights
You may:
- Request access to, correction of, or deletion of your personal data, subject to applicable law
- Opt out of SMS messages at any time by replying STOP
- Reply HELP for assistance with an SMS program
- Contact us to ask how your information is being used
You can review related disclosures in our Terms & Conditions and our SMS Consent Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this public page and revise the Last updated date below.
10. Contact Us
If you have questions about this Privacy Policy or our data handling practices, contact Lucien AI LLC at lucien@lucienfaber.ai.