Privacy Policy

1. Introduction

Lucien AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, business details)
• Payment information (processed securely through Stripe)
• Customer data you input into our system
• SMS conversation content between your business and customers
• Booking and appointment information

We automatically collect certain information when you use our service, including device information, usage data, and log information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience
• Detect, investigate, and prevent fraudulent or illegal activities

4. AI and Data Processing

Our AI processes SMS conversations to provide automated responses and booking services. Important points about our AI processing:

• Your customer conversation data is NOT used to train our AI models
• AI processing occurs in real-time and data is not retained beyond operational needs
• You maintain full oversight and can review all AI-generated responses
• Customer memory features are stored securely and accessible only to your business

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our service (Stripe, Twilio, AWS)
• Professional advisors (lawyers, accountants) as needed
• Law enforcement when required by law
• Business transferees in the event of a merger or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption at rest and in transit, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability
• Withdraw consent at any time

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@lucien.ai.